I'll show you my blog.


  1. Status: Connected

    • Darren:
      Welcome to Gogo. My name is Darren.

    • Geoff:
      Hi. Why does it cost $4.00 for 30 minutes of access?

    • Geoff:
      Does that strike you as a good price? Seems too high to me.

    • Darren:
      Hello Geoff.

    • Darren:
      Bandwidth to the plane is limited and it is a shared resource, not unlike other wifi hotspots such as coffee shops or hotels. With that in mind, we continue to work on improving our technology and connectivity services.

    • Darren:
      You will start to see more time-based pricing, rather than purely segment-based products from us. The existence of less expensive time-based passes allows more customers to use Gogo at a more approachable price. We continue to offer the ability to pre-purchase passes before flying at www.gogoair.com and through some of our airline partners’ websites.

    • Geoff:
      Coffee shops provide access for free, and make more money in stay-based sales as a result.

    • Darren:
      If you click 'View all passes' you can find more options that may work for you.

    • Darren:
      Okay, well bandwidth to the plane is limited in the sky comparative to on the ground Geoff.

    • Geoff:
      Wouldn't it make more sense for you to offer basic connectivity for free, and charge for bandwidth upgrades? At least then you give all your potential customers a reason to like you, and probably make more revenue with better margins, and you can still protect bandwidth.

    • Darren:
      At this time we are not running any promotions for free or reduced access. When we have trials and specials available, they'll always be featured prominently on our Website. If you sign up to receive special news and offers, we will e-mail you the newest promotions as they become available! In addition, you can still access links to Gogo's free content at http://airborne.gogoinflight.com; those links should be approximately ¾ down the page.

    • Darren:
      Thank you for your feedback and I will pass it over to my superiors.

    • Geoff:
      I understand that, but bandwidth in some coffee shops is less limited than in others. I'm just saying you could do smarter traffic-shaping and create a lot more customers, and make more money.

    • Darren:
      I understand, you can still access links to Gogo's free content at http://airborne.gogoinflight.com; those links should be approximately ¾ down the page.

    • Geoff:
      I'm giving you free advice here. It's good advice.

    • Darren:
      Okay, I will pass over all your feedback over to my superiors.

    • Geoff:
      We both know that Gogo's free content isn't anything a person not trapped in a content prison would ever elect to look at.

    • Geoff:
      Where is Gogo located? Can I email the CEO? This opportunity should have been seized years ago. Something's going wrong with upper management for it to have been missed.

    • Darren:
      We are located in Itasca, Illinois. We don't have any of the CEO's or CFO's contact info. Okay, due to the price issues I would like to provide you a promo code for 25% off any Pass $34.95 or less. Would you like this code?

    • Darren:
      Are you able to sign into your Gogo account?

    • Geoff:
      No, that's not necessary (but thank you), and I'm not a particularly good customer-retention opportunity right now because my flight ends in 45 minutes. I can read a book. But what happened is I wanted to do a quick google search - you know, impulsive and very light/sporadic internet use: how billions of people use their smart phones - and I hit this wall and thought, "I'm going to help them fix this. They're losing millions and millions of dollars in missed customer acquisitions over this, and you'd think they would realize this, but maybe they don't."

    • Darren:
      I'm not certain, but I will pass your feedback over to my superiors when this chat ends.

    • Geoff:
      So that's what this is about for me and you. I can do my google search later, nbd. And even if I needed to do it right now, $3 instead of $4 misses the point. That's not your fault at all, and I appreciate your discount offer. But you see what in saying here, right?

    • Darren:
      What info do you need to Google, because I can search it for you really quick?

    • Geoff:
      I wanted to know what time the US plays Belgium tomorrow.

    • Geoff:
      That's really nice of you to do, man, thanks.

    • Darren:
      The game is on Tuesday and 3 eastern time.

    • Darren:
      The game is on Tuesday and 4 eastern time.

    • Darren:
      The game is at 4, sorry I converted the time wrong.

    • Geoff:
      Thanks!

    • Geoff:
      See, it's a weird need to justify paying to fill, really gentle on bandwidth, and an opportunity to engender good will.

    • Geoff:
      Which you certainly have done in lieu of such a free offering, so good job.

    • Darren:
      I understand your stance and view. Do you need any other updates or stats for today or yesterday?

    • Geoff:
      No, thanks. And that's really nice, thank you.

    • Geoff:
      Do pass my thoughts to upper management if you would, and ask them to follow up.

    • Darren:
      Okay, I will have them respond with any updates or with an email info in regards to your model.

    • Geoff:
      Thanks, Darren. I'll look forward to it. Have a great rest of the day.

    • Darren:
      Cheers and have a blessed day. Go USA.

    • Geoff:
      Go USA :)


  2. Parenting is the process of convincing yourself that you’re guiding children toward adulthood as they slide away into an independence of their own design.

    From something I put on Medium last year. I don’t think I realized, at the time, how true this is. And I’m not sure I’m grateful to have recently been schooled. Sigh.

    Infinite Repeat — The Kids Are Alright — Medium

  3. Dear Jack’s future prom date,

    We did our best. A parent’s influence over their kids only extends so far, though. After a point, the only sensible thing to do is throw in the towel and hope for the best. I shot this video to commemorate that point. Best of luck.

    Kind regrets,
    Geoff

  4. Current Status

    Current Status

  5. Keep Chewing

    More to the point, choose food that takes a long time to chew. Chew it and chew it. Chew it with your mouth open if you have to. If an “adult” gives you any guff, give ‘em the finger in return, and keep on chewing. Sure, eating foods that take forever to chew means you’re getting plenty of fiber and giving your body time to feel sated before cramdowning another pork slider, but, more importantly, chewing things builds character. Maybe you don’t believe me, but look at cowboys and baseball players and behold the proof that has been chewing you in the face and you didn’t even realize it! Chewing also builds face muscles to give you that manly, chiseled look that all the people love and trust. The more you chew, the more willing people will be to place their lives in your hands when it really counts. Don’t even try to front, you know what I mean. And how else are you going to feel happy when you look back on it from your deathbed and examine your life’s accomplishments? Now you’re getting it. Your silence speaks volumes. Very low volumes. A barely audible, rhythmic, grinding pulse that tells me you’re finished thinking and have moved on to doing. That’s what I like to hear. You’re looking great. Keep it up. That’s right.

    Keep chewing.

  6. Whatever it is I think I see…

  7. Facebook, I don’t even

    Facebook, I don’t even

  8. Can I just say something?

    It’s weak for a brag, but it’s a brag nonetheless. And I can do that, right? Can I? Because I’m really wanting things to feel good about. Like the song goes, accentuate the positive.

    So the thing. It’s this: I ran my 400th mile this morning. Since taking up running at the end of last July, I’ve run 401 miles. Even though I know it’ll shrink in the rearview mirror as I keep going, it feels like a surreal number and a real accomplishment. So there, and thanks for listening.